Outstanding Customer Care

Time Warner Cable is being honored for its efforts on the One Hour Install Project. Wisconsin pioneered this project for the entire company, offering customers a 1-hour timeframe for installation and service appointments.  The company launched this project in March and has had very positive feedback from customers and techs in the field.  Tom Adams accepted the award on behalf of Time Warner Cable.

Outstanding Performance in Marketing

In a million-dollar project completed in December of 2011, Charter brought advanced video, Internet and phone service to one of the most rural and underserved areas in the state—Menominee County, home to more than 4,000 members of the Menominee Indian Tribe of Wisconsin.  Terry Hoepner accepted the award on behalf of Charter Communications.

Outstanding Philanthropic Endeavors

This award was presented to “Time Warner Cable’s STEMfest.”  STEMfest is one of the  largest community celebrations of science, technology, engineering and math learning in Wisconsin, connecting 30 STEM-focused nonprofits to more than 5,000 kids and parents across the state.  The event has steadily grown and expanded to include special programming for the Girl Scouts and FIRST LEGO League exhibitions.  For the first time in 2011, a second STEMfest was launched at the Building for Kids Children’s Museum in Appleton.  Stacy Zaja accepted the award on behalf of Time Warner Cable.

Technical Award

The fourth award went to two individuals who are outstanding representatives on the technical side of the cable industry.  Charter’s Patrick Anderson and Brandy Bengtson led one of the company’s most ambitious and transformative projects ever—preparing Charter to work with national cell phone service providers. 

Public Affairs Award

The Public Affairs award went to Time Warner Cable’s Government Relations Specialist Margaret Bailey-Stewart.  Margaret has always worked diligently to foster positive relationships with local and state government officials as well as customers and her colleagues.  She genuinely cares about everyone she comes in contact with, helping internal and external customers resolve their issues or concerns in a timely and sophisticated manner.  One of Margaret’s key roles is educating and getting employees involved in TWC’s conduit, Wisconsin Friends of Time Warner Cable.  Over the past 4 years, Margaret has helped raise more than $200,000 for TWC’s conduit; a key component to the company’s government relation’s strategy and success.

Public Affairs Award

W e have another standout in Public Affairs—Charter’s Mike Hill.  Mike has been a dynamic leader for Charter’s Wisconsin market for more than 13 years. In that time, Mike has been involved with every aspect of public and government affairs at Charter. He was instrumental in preparing Charter Wisconsin to make the transition from local franchises to one state franchise, and has since been a key point person at Charter to answer questions and provide expertise to state and local officials. Mike has also demonstrated the gift of being able to introduce local organizations to the benefits of partnering with the cable industry and Charter in the name of public affairs. With Mike’s help and knowledge of our industry, he has put Charter in a position to help organizations of every shape, size, and need. As a Charter employee, Mike has helped build several charity events in western Wisconsin from the ground up. Charter has benefited from the exposure as a founding partner of these events as much as the events themselves.

Meritorious Service

With more than 30 years in the cable industry and with Charter, Jeff Gerner is the WCCA’s outstanding winner for Meritorious Service.  Starting as a cable installer, Jeff has held leadership positions in Charter’s technical operations and engineering departments, and has helped manage the growth, consolidation, and network improvement as the company has added advanced services and increased efficiency.  In addition to being a leader within Charter, Jeff has been a community leader as well, having served in several organizations in the Fond du Lac area.

Meritorious Service

Time Warner Cable’s Randy Cicatello has been with the company since 1994.  He is the Regional Vice President of Engineering Operations for the West Region.  Over the years, Randy has successfully managed many plant builds, plant upgrades in the 90’s and digital service launches after 2000. Recently, he turned a struggling cellular backhaul network into a top performer for TWC in a very short time. Today this network has over 2,300 towers on it and serves the most prominent cellular providers in the country. Randy has had a great dedication to the CATV Industry for 39 years.  He is respected and admired by his peers and also serves as an outstanding mentor to his colleagues.

Congratulations to all of these deserving winners and thank you for your dedication to the cable industry in Wisconsin!